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Shipping and Refund policy
** DUE TO COVID-19 Shipping may be delayed. **
All final prices will show in AUD. The JT Academy currently ship Australia only.
Shipping times are estimated and will vary based on your location, The JT Academy are not responsible for delays caused by incorrect information provided, payment verification process, external factors affecting our courier or factors beyond our control.
Please check your billing and shipping information carefully before you place your order, we are unable to make changes to an order once the order has been placed including pre-ordered items.
It is our first priority to ensure deliveries are sent as early as possible. Shipping of orders placed on the weekend or Australian public holidays will be delayed until the next business day.
All Australian orders will be shipped on the Australia Post network.
Items that are faulty, or wrong size will be refunded or exchanged where proof of purchase is provided. Item needs to be returned within 30 days of purchase accompanied by proof of purchase and do not fall within the exceptions * below.
*We do not offer exchange or refunds on sale items or change of mind.
To return an online order within the refund policy period, please contact us and we will then give you instructions on how best to return your order so we can process your refund.
To contact us regarding returning, please contact us via one of these methods:
Or reach by phone on 07 3102 3309
JTResources online hours of operation are:
Monday to Friday 9.00am to 5.00pm
(Please note all hours are Australian Eastern Standard Time)